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Uncategorized
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History of MCL10 xp
- History of MCL
- Quiz
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MCL Milestones10 xp
- MCL Milestones training video
- Quiz
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Strategic Plan10 xp
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Culture Book
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Accountability Chart10 xp
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Employee Handbook10 xp
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PayChex introduction10 xp
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Lattice overview10 xp
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CultureWise10 xp
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Navigating Sage10 xp
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Navigating Ring Central10 xp
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Who are our Customers?10 xp
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Customer Personas10 xp
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Value Engineering Services10 xp
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Technologies10 xp
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Customer inquiry10 xp
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Request for Quote10 xp
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Quoting, Product Configuration, Vendor Selection
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Order Acknowledgement & Purchasing10 xp
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Engineering Questions10 xp
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Logistics-Order status tracking10 xp
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Quality10 xp
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Customer Personas
10 XPDescription of the personas we encounter at MCL.
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1. What is the primary goal of the OWNER/PRESIDENT persona?
2. What is the primary goal for the QUALITY MANAGER/ENGINEER?
3. What does the Director of Engineering emphasize in his role?
4. Which persona is most concerned with rapid prototyping and material/technology innovation?
5. Which persona is highly focused on processes, audits, and certifications?
6. What is a common frustration across almost all personas?
7. Which persona is described as data-driven, values technical specifications and reliability tests, and prefers technical webinars?
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